Calibrated employees are demonstrably more aware of customer sentiment throughout each interaction, plus they produce accurate survey predictions for every call, chat, email, or face-to-face interaction they handle.
Let’s Talk - Hit the “Request a Demo” link below and a Zacoustic representative will schedule time to talk with you. Zacoustic is a new concept and we are happy to spend time talking through how it works and if it’s right for your organization. We look forward to chatting!
About Zacoustic – Globally patented Zacoustic is an innovative customer experience management big data and analytics Software-as-a-Service (SaaS) tool. Its Customer Calibration process enables employees to accurately predict customer survey responses key to organizations’ strategic objectives. With Zacoustic, executives drive more insightful and impactful process, policy, product, and technology decisions while operations leadership responds agilely to real-time customer experiences. Agents using Zacoustic showed marked behavioral improvements.