INVOLVE EMPLOYEES AND TRANSFORM EXPERIENCE MANAGEMENT

Improve customer experience, lower cost, and engage employees like never before

Zacoustic is the pioneer in Employee-Customer Calibration, enabling customer facing employees to make consistently accurate survey predictions for every interaction handled.

Leveraging data generated by Customer-Calibrated employees, Zacoustic facilitates rapid improvements to customer experience and NPS, and lowered cost through reduced handle time, more efficient quality assurance staffing, and reduced attrition. As importantly, Zacoustic creates an unprecedented level of employee engagement and transforms cultures by aligning actions and behaviors directly with customer perception.

With Zacoustic, your customer facing employees become the Voice of the Customer. The data they generate becomes the cornerstone of the overall customer experience strategy, making employees feel heard, and partnered with, as the organization transforms to customer-centricity.

Through Zacoustic’s globally-panted Employee-Customer Calibration process and the supporting technology, Zacoustic organizations around the globe are realizing:

·        Reduced cost

·        Optimized customer experience

·        Improved employee engagement

Learn how Zacoustic grooms employees to become the Voice of the Customer by requesting a demo today.

calibrator

Calibrate Employees Directly with Your Customers

Calibrated employees are demonstrably more aware of customer sentiment throughout each interaction, plus they produce accurate survey predictions for every call, chat, email, or face-to-face interaction they handle.

harmony

Leverage Calibrated Data to Transform Customer Experience

With a calibrated customer survey for every interaction, Zacoustic isn’t marginalized by low customer response rates. Learn how Zacoustic Harmony pushes actionable data to users in real-time.

the crossroads of customer experience and employee engagement

Benefits of Zacoustic

Zacoustic is characterized not only by its ability to generate a survey outcome for every interaction, but also for connecting customer-facing employees directly to your organizations’s customer experience improvement initiatives.

The Key Benefits of Zacoustic:

1. Engage Employees - Make your customer-facing employees the centerpiece of CX improvement, while enhancing experiences for them and the customers they serve.

2. Expand Insights - Reveal valued insights by tapping into a brand new pool of high quality data.

3. Improve Metrics - Boost key metrics like like Net Promoter Score, First Call Resolution, and Average Handle Time.

4. Optimize Staffing - Reduce your employee and frontline leadership staffing requirements through targeted automation.

Vision

Automate and Optimize Quality Assurance

QA Vision does not replace the your existing QA process, it simply automates and optimizes it.

1. Automates - With a calibrated prediction for every interaction, QA Vision selects the highest priority need for the employee at the time of their evaluation.

2. Optimizes - QA Vision removes the need for QA Analysts to search for interactions suitable for evaluation, and automatically couples the evaluation with available best practices.

Users upload the organization’s existing QA form into QA Vision making the entire exercise more efficient.

portal

Connect Employees to Organizational Strategy

Employee Portal keeps customer-facing employees informed, and the interactive Help Center keeps them engaged.

Employee Portal connects employees directly to the organization’s customer experience improvement strategy, while improving experiences for customers and employees.

transformation driven by ai

frontline

Supercharge Coaching and Employee Engagement

Zacoustic Frontline connects supervisors with their team to address the most urgent concerns related to customer experience metrics improvements. It provides real-time updates of calibrated metrics and targeted tasks. Zacoustic Frontline enables supervisors to manage customer experience in real-time with high quality, actionable data.

What our clients and users say

“I’m not sure how I would run my business now without Zacoustic. Having a 5% customer survey response rate left us blind to 95% of our customer interactions; we now have a survey for every interaction, and the insights allow us to act. Zacoustic is a game-changer.”

-SVP Financial Services

“Zacoustic makes me feel like I’ve been promoted without being promoted. My company uses the data I give them through Zacoustic to improve our training and QA, and to change processes that allow me to do my job better. It makes us all feel heard and connected.”

-Contact Center Agent

aura

Send Surveys with Zacoustic Aura

Zacoustic integrates with every major survey platform, including:

• Medallia

• Qualtrics

• Zoho

• Survey Gizmo

• SoGo Survey

• Survey Monkey

• Others

Or, create and send surveys with Zacoustic Aura.