ENGAGE EMPLOYEES TO IMPROVE MOTIVATION AND RETENTION

Employee Portal Dashboard

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Connect Employees to Experience Management

Employee Portal provides a clear graphic display of calibrated survey predictions and employee rankings, keeping employees abreast of their own performance in real-time.

Engaged employees increase morale and happy employees drive improved customer experience.

Studies have shown that engaged contact center agents are:

  • 8 times more likely to stay than leave within the first year

  • 16 times more likely to refer their friends to the company

  • 3 times more likely to feel extremely empowered to resolve customer issues

Employee Portal helps groom employees into active participants in their own development path and empowers them by creating a sense of ownership. Proactive behaviors are encouraged via the Employee Portal Help Center.

The Zacoustic Portal Help Center

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Encourage Employees to Take Proactive Action with the Employee Portal Help Center

The Employee Portal Help Center itemizes the Reasons for Contact that are most problematic for the employee, and provides resources enabling them to take ownership for improving these urgent concerns. From reviewing previous coaching sessions, best practices, or requesting coaching from their supervisor at the touch of a button, the Employee Portal Help Center encourages employees to take meaningful and targeted action.

Is Zacoustic Right for Your Organization?

Let’s Talk - Hit the “Request a Demo” link below and a Zacoustic representative will schedule time to talk with you. Zacoustic is a new concept and we are happy to spend time talking through how it works and if it’s right for your organization. We look forward to chatting!

About Zacoustic – Globally patented Zacoustic is an innovative customer experience management big data and analytics Software-as-a-Service (SaaS) tool. Its Customer Calibration process enables employees to accurately predict customer survey responses key to organizations’ strategic objectives. With Zacoustic, executives drive more insightful and impactful process, policy, product, and technology decisions while operations leadership responds agilely to real-time customer experiences. Agents using Zacoustic showed marked behavioral improvements.

info@zacoustic.com